Privacy Policy
Effective date: July 20th, 2026
Business Name: 32Signs
Address: 2F Vancool Shirota, Saki-cho 1, Nara City, Nara Prefecture, 631-8003, Japan
Website: https://www.32signs.co/
Contact: lpw32signs@gmail.com | TEL: +81 742 31 2903
1) Who We Are
This Privacy Policy explains how 32Signs ("we", "us", "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from https://www.32signs.co/ (the "Site").
As an e-commerce shop based in Japan serving customers worldwide, we are committed to respecting your privacy and protecting your personal data in compliance with applicable privacy laws, including the Japanese Act on the Protection of Personal Information (APPI) and international standards such as the EU/UK General Data Protection Regulation (GDPR).
2) Information We Collect
We collect personal information depending on how you interact with our Site:
* Contact Details: Your full name, email address, telephone number, and physical mailing/shipping address.
* Order & Transaction Details: Billing and shipping addresses, items purchased, print design preferences, order notes, payment status, and order history.
* Customer Support Communications: Messages, photos, or inquiries you submit to us via email or contact forms.
* Device & Technical Data: IP address, browser type, device specifications, time zone, operating system, pages viewed, referring URLs, and interaction data collected automatically via cookies.
* Payment Details: Financial payments are processed securely by our third-party payment service providers (e.g., Stripe, PayPal, Apple Pay). 32Signs does not store or process full credit card details on our servers.
3) Legal Bases & How We Use Your Information
We process your personal information based on specific legal grounds:
* To Perform a Contract: Processing orders, arranging fulfillment, shipping products, sending order confirmations, and providing ongoing customer support.
* Legitimate Interests: Improving our Site design and product catalog, preventing fraudulent transactions, monitoring network security, and understanding how customers navigate our store.
* Explicit Consent: Sending marketing updates or promotional emails (you can opt out at any time) and placing non-essential cookies on your device.
* Legal Compliance: Fulfilling tax obligations, commercial recordkeeping under Japanese law, and responding to lawful governmental requests.
4) Sharing Your Information
We share personal information strictly as necessary to operate our online store and deliver your purchases. Recipients include:
* E-commerce Platform: Wix.com, which hosts our website infrastructure and database.
* Payment Processors: Trusted financial gateways to authorize and process transactions securely.
* On-Demand Production & Courier Partners: Third-party print facilities and postal/courier networks responsible for printing and physically delivering your order.
* Analytics Tools: Service providers helping us analyze Site usage and improve performance.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5) International Data Transfers
Because we process orders and deliver goods globally, your personal data may be transferred to, stored, and processed in countries outside your country of residence (including Japan, the United States, and countries where our print/fulfillment partners operate).
Where data is transferred internationally, we ensure appropriate safeguards are implemented—including standard contractual clauses and secure encrypted protocols—to keep your information protected.
6) Cookies & Tracking Technologies
We use cookies, web beacons, and similar tracking mechanisms to keep our website functioning smoothly, remember your shopping cart items, and collect analytics.
* Essential Cookies: Required for core site functions, security, and basket checkout.
* Preference & Analytics Cookies: Help us remember settings and analyze customer behavior to improve site features.
You can adjust your cookie settings through your browser controls or our on-site cookie consent banner at any time. Disabling cookies may limit certain interactive features on our store.
7) Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy—including completing your orders, satisfying tax and legal record retention requirements under Japanese law, and resolving disputes.
8) Your Privacy Rights
Depending on your geographic location (e.g., European Union, United Kingdom, California, or Japan), you may have the following legal rights regarding your personal data:
* Right to Access: Request a copy of the personal information we hold about you.
* Right to Rectification: Request that we correct inaccurate or incomplete data.
* Right to Erasure / Deletion: Ask us to delete your personal data under certain conditions.
* Right to Restrict or Object: Request that we limit or stop processing your data.
* Right to Data Portability: Receive your personal data in a structured, commonly used digital format.
* Right to Withdraw Consent: Opt out of direct marketing emails at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
To exercise any of these rights, please email us at lpw32signs@gmail.com.
9) Contact Us
If you have questions, comments, or formal requests regarding this Privacy Policy or how your personal data is handled, please contact:
32Signs Privacy Operations
Email: lpw32signs@gmail.com
TEL: +81 742 31 2903
Address: 2F Vancool Shirota, Saki-cho 1, Nara City, Nara Prefecture, 631-8003, Japan
10) Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our legal obligations, technology, or business operations. The latest version will always be accessible on our Site with a updated "Effective date."
