Returns & Refunds
Effective date: July 20th, 2026
Business Name: 32Signs
Address: 2F Vancool Shirota, Saki-cho 1, Nara City, Nara Prefecture, 631-8003, Japan
Website: https://www.32signs.co/
Contact: lpw32signs@gmail.com | TEL: +81 742 31 2903
1) Overview & Made-to-Order Production
At 32Signs, most of our products are made to order upon placement of your request. Because items are printed specifically for each order, we cannot accept returns, refunds, or exchanges for change of mind (including ordering the wrong size, color, design, or style) once production has begun.
Please refer carefully to our product size charts, material descriptions, and garment care instructions before completing your order.
2) Damaged, Defective, or Incorrect Items
We take pride in product quality. If your order arrives damaged, defective, or significantly different from what you ordered (e.g., misprinted artwork or wrong size sent), we will provide a free replacement or a full refund.
How to Report an Issue:
1. Contact us by email at lpw32signs@gmail.com within 30 days of delivery.
2. Include your order number and a brief description of the issue.
3. Attach clear photos showing the defect, damage, or misprint, as well as photos of the shipping label/packaging if possible.
Once verified, we will arrange for a replacement to be printed and shipped at no cost to you, or process a full refund to your original payment method.
3) Return Shipping Costs
* For Defective or Incorrect Items: If we request the physical return of a defective or incorrect item, 32Signs will cover all return shipping costs.
* For Optional Returns (where permitted by local law): Unless required otherwise by mandatory local consumer laws, customers are responsible for return shipping, packaging, and tracking fees.
4) Exchanges
We do not offer direct size, color, or style exchanges. If you require a different size or item, please submit a report for defective items (if applicable) or place a new order on our website.
5) Unclaimed Packages, Refused Delivery & Incorrect Addresses
* Incorrect or Incomplete Addresses: You are responsible for ensuring your shipping address is accurate and complete at checkout. If a package is returned to sender due to an address entry error, we can reship it once returned, but additional shipping fees will apply.
* Refused Deliveries: If a shipment is refused upon delivery or unclaimed at customs, any return shipping costs, customs clearance fees, or carrier disposal charges incurred will be deducted from any potential eligible store credit.
6) Lost Shipments
If tracking indicates your package has stalled or been lost in transit, please contact us at lpw32signs@gmail.com. Once confirmed as lost by the carrier, we will arrange a replacement order or refund.
Note: We are not responsible for packages marked "Delivered" by the carrier at the correct address provided at checkout. Please ensure your delivery location is safe and secure.
7) Customs Duties & Foreign Import Fees
International orders shipped outside of Japan may be subject to customs duties, import taxes, or local clearance fees imposed by your destination country's government.
These fees are not included in our item prices or shipping charges and are the sole responsibility of the customer. Customs fees are non-refundable.
8) Statutory European & UK Consumer Protection
* Custom & Personalized Items: Under European Union and UK consumer rights regulations, the statutory 14-day right of withdrawal does not apply to custom-made or personalized goods once production has commenced.
* Standard Items: For non-personalized catalog items delivered to consumers in the EU/UK, statutory consumer rights apply in accordance with local distance selling regulations. Returned items must be unworn, unwashed, in original condition, and sent back within 14 days of notice.
9) Refund Processing Timeframe
Approved refunds will be credited back to your original payment method (e.g., credit card, PayPal, Apple Pay).
* Processing Time: Refunds are issued from our system within 1 to 3 business days of approval.
* Financial Institution Delay: Depending on your card issuer or financial provider, it typically takes an additional 5 to 10 business days for the credit to reflect on your statement.
10) Policy Modifications
We reserve the right to revise or update this Returns & Refunds Policy at any time. Updates will be published directly on this page with a revised "Effective date."
